Privacy policy


This privacy policy only covers the Haybrook website. Links within this site to other websites are not covered by this policy and consequently we encourage you to read the privacy statements of our partners when entering their domain(s).

Haybrook is committed to protecting the privacy of our users and supports the Data Protection Act in spirit and word. The information we collect from you is only what is required by us to provide you with the information, products and/or services you have requested. When you submit your personal details to us as described below you will be deemed to consent to their use by us in the ways indicated.

General information
We gather collective information about all of our users to provide us with statistics about the popularity and success of different parts of the Website. This information helps us determine what is most beneficial for our customers, and how we can continuously improve the user experience. We may share this impersonal data with our partners to monitor and demonstrate the performance of the site.

Calls
Please note that any telephone calls made to and from Haybrook are recorded and monitored for training and data protection purposes.

Personal information
To register with Haybrook you must provide some of your personal data, including name, address, telephone number etc. The information collected during registration is required for several reasons including: i) to allow us to contact you to provide the service requested, ii) to customise the content of our site to meet your specific needs, iii) to make you aware of additional products and services that you may find of interest or iv) to contact you regarding site updates and enhancements.

We use your personal information as defined in the Data Protection Act 1998 ("Information") in accordance with all relevant data protection legislation including the Data Protection Act 1998.

By using our Website you accept the terms of this Data Protection Statement.

Information
We will ask your consent whenever you intend to submit Information via the Website.

We may collect and store Information whenever you use the Website by the use of Cookies which are alphanumeric identifiers that may in some cases be transferred to your computer's hard drive via your browser to enable our computers to recognise your browser when you use the Website. The use of cookies is an industry standard, and most major websites use them to provide functionality and personalisation for their customers.

We only use Cookies in order to make your use of the Website easier. Browsers can be adjusted to prevent acceptance of cookies or notify the user on receipt of cookies. If your computer is unable to accept cookies, the Website will operate less efficiently.

Cookies in themselves do not personally identify users, although they do identify a user's computer.

Our web-servers may automatically store the following Information about you: your ISP, your IP address, your web browser type and version, the number of colours your screen is displaying, your operating system, the URL you clicked to get to the Website, time/ date, http accept string (e.g. mime data types that the browser accepts), the local setting of the computer/ browser and all other data made available by your browser and this Information is used to make the Website operate more efficiently.

You do not have to provide any Information in order to use the Website. Access to certain sections and features of the Website is dependant upon the provision of Information and without that Information we may be unable to provide such access or features. You may be asked to provide the following Information in the course of using the Website such as a valid e-mail address and/or your name and address.

Use of Information
We will use Information as follows:

  • To supply goods and/ or services as requested by you including such transfer of Information to partners, employees, agents and third parties as required for this purpose.
  • For internal administration purposes.
  • To market services to you by phone, e-mail, text or letter.

Information will be stored upon a computer server which is located in the UK only for the purpose of operating the website.
We may transfer its business assets (which include Information) on sale or merger of any part of its business.
We may transfer its Information as required to obtain legal advice, comply with legal requirements, protect its rights and property, and the safety of its employees, clients, suppliers and others.

Data Protection Rights
The Data Protection Act 1998 gives you certain rights including a right to request a copy of your Information and to have inaccurate Information corrected.

Further Information
For more information on data protection legislation and related matters please visit the Information Commissioner's website at www.dataprotection.gov.uk.

Changes
Any changes to the Privacy Policy will be posted on this page.

Summary of terms
Explanations for some of the terms used in our Privacy Policy are given below:

  • Web Server: A Server that delivers web pages to your computer.
  • Browser: A software application (e.g. Microsoft Internet Explorer or Netscape Navigator) used to locate and display Web pages.
  • Cookie: A message given to a browser by a web server. The browser stores the message in a text file called cookie. Each time the browser requests a page from the server, this message is sent back. Haybrook use cookies to identify users and allow them to log in; to customize their visit by personalising web pages for them - for example by welcoming them by name next time they visit the same site; to keep track of their preferences and to track their usage of the site.
  • IP (Internet Protocol): All networks connected to the Internet speak IP, the technical standard that allows data to be transmitted between two devices. TCP/IP (Transmission Control Protocol/Internet Protocol) is responsible for making sure messages get from one host to another and that the messages are understood.

Want to know more?
If you remain concerned about information disclosure or have any questions about this Privacy Statement or your dealings with Haybrook you can contact us via the feedback section on our site or by contacting us at the following address:

Haybrook
Colwyn House
Sheepen Place
Colchester
CO3 3LD

Telephone:  0845 481 0732

Registered company number:  02412345

VAT number:  791 7755 78